AMI PARTS® DC97-16350V Washer Suspension Rods WA54R7600AW/US 27.6" Damper Assembly

Last Modified: 12-Mar-2025

This policy applies to all products purchased in AMI PARTS.

AMI PARTS stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 30 days, we are happy to help with a replacement or refund.

All returns for defect and all returns made after this 30-day return period must be made pursuant to the terms of AM PARTS's Limited Warranty.

For any indirect purchases, meaning (1) any purchases not made directly from ami-parts.com (the “Site”) or (2) any purchases made from our authorized resellers, such as Amazon, please refer to the reseller’s return policy or contact the reseller directly. We do not accept returns for indirect purchases.

If you received the wrong item or wrong quantity of items, please contact AMI PARTS Support. In the case that your order is lost in transit, a replacement will be issued after validation. Refunds will not be issued.

All returns must be authorized by AMI PARTS within 30 days of delivery with a valid Return Merchandise Authorization (“RMA”) Number. No returns of any type will be accepted without an RMA number. You can obtain the RMA number and the pre-paid shipping label for your return by contacting AMI PARTS Support within the return period for products. The RMA number will be valid for 15 days after issue and all returns must be shipped within 15 days after receipt of the RMA number. Returns shipped without a valid RMA number or after expiration of the RMA number will be refused and returned to you at your expense.

 

Conditions for Returns/Exchanges

In order for the Goods to be eligible for a return, please make sure that:

•  All returned items must be new, unused and with all original tags attached.

•  Products must be returned in their original packages.

•  Products and returns are defective due to our errors.

 

The Following Products Cannot Be Returned

•  The original product label is damaged or missing.

•  Products damaged or worn due to improper use.

•  Products beyond the warranty period (30 days) will not be returned.

•  Clearance merchandise and any items marked “Final Sale” cannot be returned or exchanged.

 

How to Return an Item

Labeling

After approval of your return, a pre-paid shipping label and RMA slip will be emailed to you. Please print both documents and securely attach them to the outside of the box. The barcode on the RMA slip must be visible.

If you choose a different shipping method and/or carrier than the one AMI PARTS provided, you are responsible for all shipping, handling, and processing costs on returned AMI PARTS units.

 

Return Packaging

All authorized returns must be in its original packaging and include any accessories included with the item (cords, chargers, manuals, etc.). The product must be completely repackaged with the original packaging. You must also include a copy of the invoice or order confirmation.

On the outside of the package, secure the return label , and RMA slip, verify all the contents are included in the return package, and seal the package. Please verify all information on the return label is correct before shipping.

 

Refunds

Refunds on authorized returns will be processed within 30 days of AMI PARTS’s receipt of the returned item. Your refund will be credited back to the same payment method used to make the original purchase. Please be sure to keep your copy of the proof of delivery. If AMI PARTS is unable to verify its receipt of the returned item, AMI PARTS will not be liable for any repair, replacement, or refund on the returned unit.

 

Late or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.

If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at service@ami-parts.com

 

Cancellation But Not Shipped

Your order will be issued as soon as possible after your purchase, so you will be charged a 8-10% processing fee.

 

Cancellation But Product has Been Delivered(Unused)

Within 15 days of receipt of your order, you may return the unused product(s).

To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

Customers are responsible for return shipping costs.

And you will be charged up to 25% restocking fee. (This is withheld from refund.) 

 

Exceptions

Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage is not covered under this policy.

 

Contcat AMI PARTS Support

Monday – Friday: 9AM – 5PM (PST)

By email: service@ami-parts.com.

Last Modified: 12-Mar-2025 

This website is operated by AMI PARTS. Throughout the site, the terms ‘‘we’’, ‘‘us’’ and ‘‘our’’ refer to AMI PARTS. AMI PARTS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our ‘‘Service’’ and agree to be bound by the following terms and conditions (‘‘Terms of Service’’, ‘‘Terms’’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

●  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Quick Table of Contents

1. ONLINE STORE TERMS

2. PRODUCTS AND ORDERS

3. THIRD PARTY LINKS

4. PRIVACY AND DATA PROTECTION

5. MINORS AND CHILDREN

6. COMMENTS, FEEDBACK AND OTHER SUGGESTIONS

7. LIMITATION OF LIABILITY

8. DISCLAIMERS

9. MODIFICATIONS TO THE SERVICE AND PRICES

10. SEVERABILITY

11. RIGHT OF TERMINATION

12. GOVERNMENT LAW AND JURISDICTION

 

SECTION 1 - ONLINE STORE TERMS

By accessing or using this Site you agree to be legally bound by the Terms and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this Site. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

 

SECTION 2 - Products and Orders

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice.

Any offer for any product or service made on this site is void where prohibited.

However, we do not guarantee the accuracy of the product description or on ami-parts's online website’s content is accurate, complete, reliable, up-to-date or error free.

In the case of ordering using a discount code, discounts cannot be used alongside each other. 

To order Products on this Site, you must be at least eighteen (18) years old and have the legal capacity to contract.

It is your responsibility to determine and select the Products suited to your needs and then follow the ordering process on the Site. Before ordering, it is your responsibility to ensure compatibility of the Products with those that you use. 

Once your shopping cart is full, please complete your purchases by following the instructions provided at each step on the Site and then check the accuracy of the order summary presented to you before clicking on the order button.

 

SECTION 3 - Third Party Links

The Service may provide links to other third-party websites (‘‘Linked Sites’’). Third-party links on this site may direct you to third-party websites that are not affiliated with us. AMI PARTS has not reviewed all of the information on the Linked Sites, does not maintain any of the Linked Sites, and cannot control the completeness, accuracy, or security of the content contained on any Linked Site. The content of, including materials and information contained on, any Linked Site is solely the responsibility of the provider of that Linked Site. AMI PARTS and is not responsible for the contents of any such Linked Site, and the inclusion of any link to a Linked Site does not imply endorsement by AMI PARTS of the Linked Site. Use of any such linked web site is at the user’s own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

As applicable law permits, we shall be under any circumstances not for any direct, indirect, incidental, or special loss or other loss, whether for negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, exhibition, distribution, or use the information contained in any third party service or content.

 

SECTION 4 - Privacy and Data Protection

Any personal details provided in connection with the Referral Program will be processed in accordance with our Privacy Policy. It is important that you carefully read and understand this information.

 

SECTION 5 - Minors and Children

You may not use of engage with our website if you are under thirteen (13) years of age. If you use or engage with the website and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. 

Persons who are at least 18 years of age are permitted to register for an Account as set forth in the Terms of Service (Eligibility). If the Site becomes aware that any Minor is submitting or has submitted personal information to the Site without parental consent, we will close the Account and delete any personal information within our control as soon as possible.

In addition, for purposes of the Children’s Online Privacy Protection Act (“COPPA”), the Site makes the following statement: the Site is not directed to or intended for persons under the age of 13. If the Site becomes aware that any person submitting personal information is under the age of 13, we will close the Account and delete any personal information within our control as soon as possible.

By using or engaging with the website, you also acknowledge and agree that you are permitted by your jurisdiction’s applicable law to use and/or engage with the website.

 

SECTION 6 - Comments, Feedback and Other Suggestions

If upon to our request, you have sent some certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You guarantee that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further ensure that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 7 - Limitation of Liability

AMI PARTS accepts no liability for loss, theft, destruction or improper use of Discount Code, unless this is the result of negligence on the part of AMI PARTS.

Without prejudice to the conditions of this agreement, AMI PARTS’s liability towards you is limited to the amount of the Discount Code.

Nothing in this agreement serves to exclude or limit liability for:

1. Death or personal injury due to negligence;

2. Deliberate deception;

3. Any other form of liability that cannot legally be excluded or limited.

 

SECTION 8 - Discilamers

If the website's sales system collapses or cannot be used normally due to force majeure or other uncontrollable reasons, resulting in the failure of online transactions or loss of relevant information and records, the website will not be liable. However, we will try our best to help deal with the aftermath and try our best to reduce the possible economic losses to our customers.

To the extent permitted by applicable law, the Company expressly disclaims all conditions, warranties and other terms that may be implied by statute, common law or equity law and is liable for errors or omissions in this information and material.

ATTENTION: it must be mentioned, that you assume all risks in your use of the Site, including, without limitation, all risks associated with any online transaction.Any material downloaded or otherwise obtained through the use of this Site is at your sole discretion and risk. You will be solely responsible for damage to your computer system or loss of data as a result of downloading any such material, including computer viruses.

 

SECTION 9 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Changes and clarifications will take effect immediately upon their posting on the website, and you are deemed to have accepted the new terms when you first use the Services after such changes.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 10 - Severability

In the event that any provision of these Referral Terms is declared invalid, illegal or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect. In such cases, the Parties shall endeavor in good faith to modify the invalid or unenforceable article or to agree on a new article that is valid and enforceable.

 

SECTION 11 - Right of Termination

AMI PARTS reserves the right to suspend accounts, cancel the Discount Code or refuse a transaction if we notice any activity we believe fraudulent, improper, or unlawful or if we have reason to assume you are in breach of these Referral Terms.

AMI PARTS reserves the right to review and investigate all referral activities and to suspend accounts or modify referrals as deemed fair and appropriate.

For all purposes, the obligations and liabilities of the Parties incurred prior to the date of termination shall survive the termination of this Agreement.

These Terms of Service are valid unless terminated by you or us.You may notify us at any time that you no longer wish to use our Services or terminate these Terms of Service when you cease to use our Website.

If we unilaterally determine that you have failed to comply with any of the terms of these Terms of Service or we suspect that you have failed to comply with any of the terms of these Terms of Service, we may also terminate this Agreement at any time without further notice and you will be liable for all amounts due on the termination date, including the termination date; And/or may therefore deny you access to our Services (or any part thereof). 

 

SECTION 12 - Government Law and Jurisdiction

By placing an order on the Site, you acknowledge and agree to not import, sell, or otherwise transfer Products in violation of any applicable laws and you represent that the delivery of Products to you will not violate any laws or regulations in the country of delivery. You further agree that any litigation, action, or proceeding arising out of or related to these Terms shall branch office the US subject to the sole and the state and that venue shall be in an appropriate state or federal court. You hereby submit to the jurisdiction and venue of said courts and consent to service of process by email in any legal proceeding.

These Terms of Use, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with France law.

If you do not fulfill the above conditions, you might expose yourself to legal proceedings from local authorities. 

Finally, you undertake not to purchase devices on the Site for military purpose.

 

Contact Us

If any questions or want to get more information about the service, please contact AMI PARTS at: service@ami-parts.com.

Company Name: Nimo Harmony Sarl

Company Address: 20-22 rue Marius Aufan LevalIois-Perret 923000 LevalIois-Perret France (Not return address)